Please consult our list of open ports of entry for more information. Moreover, Canada’s Postal Service has a strong presence and network, delivering to 16 million addresses daily. 1 decade ago. No public access. : 1-800-PICK-UPS (1-800-742-5877) International Services Originating in Canada. Most wood packaging material must be accompanied by a Phytosanitary Certificate. U.S. Customs and Border Protection. Certain dangerous products are prohibited from the mail whether being imported, destined to other countries or sent domestically. Canada. Top Competitors: Social Security Administration, Healthcare Gov. British Customs is the top destination on the internet for Triumph Parts and Accessories. Moreover, Canada’s Postal Service has a strong presence and network, delivering to 16 million addresses daily. crates, boxes, and pieces of wood used as supports or bracing). If in doubt as to whether an item requires an export permit, contact the appropriate government department listed in Section 2.3.1 Import permits and other documentation. Visit cbsa-asfc.gc.ca/travel-voyage/ttd-vdd-eng.html to access the online CBSA Customs form. Box 81226, Seattle, Washington, 98108-1226, United States. : 1-800-PICK-UPS (1-800-742-5877) French Tel. Mail items containing merchandise enter Canada through CBSA screening centres, are inspected by CBSA Officers and assessed for applicable customs duties, taxes and charges. Customers requiring specific information on products can contact the relevant department directly: The importation of tobacco and vaping products into Canada is regulated under several laws and regulations. CUSTOMER SERVICE. The FDA and U.S. Customs Border and Protection will use their own discretion and may consider not taking any regulatory action when there is a Prior Notice violation and the commercially-prepared food is being sent from one individual to another individual for non-commercial purposes. Canada Post also offers real-time tracking to recipients, making it It is the customers’ responsibility to be aware of any specific requirements or documentation required. Copies of both lists, as well as General Export Permits, can be obtained from the following authority: FOREIGN AFFAIRS AND INTERNATIONAL TRADE CANADAEXPORT AND IMPORT CONTROLS125 SUSSEX DROTTAWA ON K1A 0G2. 0 0. mica535. used clothing, footwear, linen, etc.) Canadian Customs Contact. ; CCS (Certified Customs Specialist) Program The CCS Designation is the market place standard - recognized and demanded by those who deliver and use customs services in Canada. Items that do not qualify as gifts include: Canadian goods returned for refund or exchange after a commercial sale are exempt from duties and taxes. Domestic Services within Canada. CUSTOMER SERVICE. As an owner of a valid Canadian copyright, you are eligible to file a Request for Assistance (RFA) application with the CBSA. Customs duty may not apply to certain products or products manufactured in certain countries. Monday to Sunday 6 am to 3am ET. For more information and to understand how the program works please visit the CBSA website: http://www.cbsa-asfc.gc.ca/security-securite/ipr-dpi/menu-eng.html. The call center is open Monday-Friday between 9 a.m. and 12 p.m. and then again from 1 p.m. to 4 p.m. Eastern time. We meet or exceed all the necessary regulatory and security certifications, such as Canada Advance Commercial Information (ACI), Customs Self-Assessment (CSA) and Partners in Protection (PIP), or U.S. However, in most cases the applicable Provincial Tax is still applied to these products. Live animals are not permitted in international mail. Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. It should be noted that if customs duties or fees are applicable in the country of destination, the addressee will be responsible for the payment of any duties or fees. When personal shipments of drugs and devices that appear violative are brought to the FDA’s attention by CBP, FDA personnel will use their discretion to decide on a case by case basis whether to detain, refuse, or allow entry of the product. Exporters should ensure that they are entitled to use the specific general export permit prior to mailing the item. Telephone: 1-800-661-6121, 905-308-8524. Tel: 613-482-6367. Antidumping and Countervailing Division. Collection is authorized by 39 U.S.C. For an import-export (RM) account: Call 1-800-959-5525 or Use Business Registration Online (BRO) Depending on the value, origin and if the shipment contains regulated items (alcohol, firearms, tobacco, etc. Vancouver CBSA Mail Centre and Casual Refund Centre, International Mail Processing Centre LÃ©o-Blanchette and Casual Refund Centre, Direct Reporting Site for Marine Private Vessel, Free and Secure Trade/Driver Enrollment Centers, Pilot Project for Travellers in Remote Areas/Quebec. Some of the items that have special requirements or which cannot be shipped to the U.S.A are listed below. A handling fee of $9.95CAD per dutiable or taxable mail item is applied. Contact Canadian Border Customs customer support team. try calling 1-800-O-CANADA. Address: 422 Richards St, Vancouver, BC. All mail containing merchandise must have a Customs Declaration form completed when sending the item to the U.S.A. or an international destination (see Section 1.1 Completing customs documents). Canada has an established e-commerce infrastructure, including broadband internet access and widespread mobile phone usage for completing online transactions. To effectively identify and facilitate the processing of such items, it's important that the shipper identify the items as Canadian Goods Returned on the CN22/CN23, alongside the merchandise description. Please select one of the following forms to receive specialized assistance. Before you import goods into Canada by mail, you should check to make sure they're not prohibited or controlled. Customers can visit http://www.fda.gov/ForIndustry/ImportProgram/default.htm for more information. Zoom in to make the offices or red pins appear in order to select one. ... Additionally, receiving or sending cannabis in any form into or out of Canada by mail or courier is also illegal. When the item is eligible to be paid online, the customer will see a "Pay" button on screen and can follow the instructions to complete a secure online payment using a credit card. NAFTA Hotline, Customs Information LineP.O. Policy and Administration. Controlled products include tobacco, prescription drugs, certain foods, plants, seeds, animal parts, currency and goods listed in the Import Control List. Before Importing or Exporting Commercial Goods into Canada you have to obtain your Import/Export Business Number from the Canada Revenue Agency (CRA). Green circles indicate groups of offices, or groups of red pins. ; CCS (Certified Customs Specialist) Program The CCS Designation is the market place standard - recognized and demanded by those who deliver and use customs services in Canada. For additional information contact: CANADIAN FOOD INSPECTION AGENCY59 CAMELOT DROTTAWA ON K1A 0Y9, 1-613-225-2342 / 1-800-442-2342http://inspection.gc.ca/. For more detailed information regarding which items are prohibited or restricted into the U.S.A., refer to http://www.cbsa-asfc.gc.ca/publications/dm-md/d9-eng.html on the U.S. Customs and Border Protection (CBP) website. This fee is in line with the government’s efforts to help recover costs from those who benefit from services, and is similar to arrangements in the United States and other countries. Domestic Services within Canada. Canadian Border Customs Customer Service Phone Number… Customers can also call 1-613-944-4000. There are also requirements to comply with policies regarding wood packaging materials. The term postal import applies to all merchandise that is mailed from outside Canada. Our fastest services even include international tracking and insurance. The Agency has the power to temporarily detain suspected counterfeit goods encountered at the border while rights holders seek legal redress. Visit http://www.nrcan.gc.ca/node/8224 for more information. Dangerous and prohibited items are not allowed in the mail. Their hours of operation are Monday to Friday, 9:00 am to 5:00 pm nationwide.Telephone: 1 800 731-4000 (toll-free number)Email: email@example.comRoyal Canadian Mounted PoliceCanadian Firearms ProgramOttawa, ON K1A 0R2 Senders and recipients must be aware it is completely at the discretion of the U.S. Food and Drug Administration (FDA) and U.S. Customs and Border Protection (CBP) whether or not to allow entry of drugs into the U.S.A. For this reason, Canada Post shall have no liability for loss, delay or damage of cross-border shipments containing prescription drugs or any other U.S. Food and Drug Administration (FDA), controlled or regulated products (i.e. Answer a few questions to find out what immigration programs you can apply for and how to submit an online or paper application. For more information on requirements with regards to wood packaging material, please visit http://inspection.gc.ca/english/plaveg/protect/dir/d-98-08e.shtml. 1-866-474-8272. Canada Customs. Customs Brokerage Customs brokers stay on top of ever-changing international shipping regulations on the shipper’s and recipient’s behalf, making sure that each shipment complies with the necessary rules and laws. Registered … A shipment may consist of several containers. It has more than 500 answers about CBP policies and procedures. Non-mailable cigarettes and smokeless tobacco are subject to seizure and forfeiture, and senders of non-mailable cigarettes or smokeless tobacco are subject to criminal penalties. Dial 1-800-461-9999 … Customers can visit https://www.fda.gov/food/food-imports-exports/importing-food-products-united-states for more information. USPS ® international mail services go to Canada, Mexico, and more than 190 countries. DHL Canada; Customer Service. Neither the Canada Post nor the receiving postal department of that country can interrupt the customs process or inquire about the status of the package. If these requirements are not met, the product may not be allowed to enter Canada. For information regarding the importing or mailing of intoxicating beverages, refer to the federal Importation of Intoxicating Liquors Act and contact the provincial liquor board. The Export and Import Permits Act and Regulations are administered by the: 1 Customs Requirements That May Affect your International Mail Shipment, 2.1.3 Counterfeit products and intellectual property rights, 2.2.2 Mail items valued at less than $20CAD, 2.2.6 Appealing duty and tax assessments, 2.3 Specific requirements for controlled items, 2.3.1 Import permits and other documentation, 2.3.5 Currency and monetary instruments, 2.3.8 Plants, seeds and other agricultural products, 2.3.10 Animals, insects and medical/biological materials, 3.1.2 Export permits and other documentation, 3.1.3 Dangerous and prohibited products, 3.2 Specific Canadian requirements for exports, 3.2.2 Currency and monetary instruments, 3.3 Exports of controlled items to the United States, 3.3.2 Alcohol, tobacco and tobacco products, http://www.cbsa-asfc.gc.ca/security-securite/ipr-dpi/menu-eng.html, https://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html, http://cbsa-asfc.gc.ca/publications/dm-md/d5/, http://laws-lois.justice.gc.ca/eng/regulations/SOR-2003-288/, http://laws-lois.justice.gc.ca/eng/acts/T-11.5/, www.cbsa-asfc.gc.ca/publications/dm-md/d3/d3-1-3-eng.pdf, cbsa-asfc.gc.ca/travel-voyage/ttd-vdd-eng.html, http://inspection.gc.ca/english/fssa/impe.shtml, http://cbsa-asfc.gc.ca/publications/dm-md/d19/d19-1-1-eng.pdf, http://inspection.gc.ca/english/imp/airse.shtml, http://inspection.gc.ca/english/plaveg/protect/dir/d-98-08e.shtml, http://www.nrcan.gc.ca/mining-materials/kimberley-process/8222?destination=node/4146, Section 2.3.1 Import permits and other documentation, http://laws-lois.justice.gc.ca/eng/regulations/SOR-89-202/FullText.html, Section 7 Dangerous Goods of Non-mailable Matter, http://www.cbsa-asfc.gc.ca/publications/dm-md/d9-eng.html, https://www.fda.gov/food/food-imports-exports/importing-food-products-united-states, http://www.fda.gov/ForIndustry/ImportProgram/default.htm, http://www.cbp.gov/travel/international-visitors/know-before-you-go, https://www.fda.gov/industry/regulated-products/human-drugs, http://www.international.gc.ca/controls-controles/assets/pdfs/forms/documents/EXT1042.pdf. If you are travelling to Canada or moving to Canada and would like information on customs issues, we invite you to visit the Canada Border Services Agency website. Contact Us // // BRITISH CUSTOMS. Returning to resume residence in Canada: Moving Back to Canada will help you find the information you need to make your move home trouble-free. To determine if there are special requirements for specific foods, consult http://inspection.gc.ca/english/fssa/impe.shtml or contact the CBSA at 1-800-461-9999. See International Destination Listing for specific information respecting the country of destination. Your information will be used to satisfy reporting requirements for customs purposes. It's important to have access to these files if a dispute arises. Source(s): ... Canada Customs Contact. I doubt customs would hold that back, my relatives from poland send a variety or non-perishble foods and that and we send medicine to them with no problem. For more information, visit http://www.nrcan.gc.ca/mining-materials/kimberley-process/8222?destination=node/4146 or contact the: KIMBERLEY PROCESS OFFICEMINERALS AND METALS SECTORNATURAL RESOURCES CANADA9TH FLOOR580 BOOTH STREET OTTAWA ON K1A 0E41-886-539-0766. Customs Services Customs Services. Address: 301-112 Kent Street, … Select the red pins you are interested in viewing. To determine if the valuable items are acceptable in the destination country, see International Destination Listing. This can be shown as proof of payment if the Canada Post delivery agent requests it when their package arrives. It is a government help line where you talk to a real person and they can look up all the info you need. There are three different types of Customs requirements to be aware of: Items shipped outside of Canada must have the proper customs documentation - this is dependant on the: All Customs / content information must be written in English or French and can be translated into the language of the destination country. For example, there are generally no customs duties applicable to products that qualify under the North American Free Trade Agreement (NAFTA). Choose a mailing service based on delivery speed or shipping prices. Canadian Customs Contact. Email: firstname.lastname@example.org. To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website. 8-5pm PST M-F: +1 (877) 999 BRIT 24/7: email@example.com. Every item must have the proper service label, as per the service purchased, affixed to the item: It is the customer’s responsibility to ensure all customs documentation and item content are complete, accurate and legible. Foreign currency and monetary instruments with a value of $10,000CAD or more mailed out of the country must include form E667 (Cross-Border Currency or Monetary Instruments Report-General). Get in touch with customer support through email, phone, or social media. P.O. The Canada Border Services Agency (CBSA) administers customs regulations and other government regulations. Source(s): https://shrinks.im/a0NJm. Each shipment of rough diamonds requires a distinct Canadian Kimberley Process Certificate. Notwithstanding any product specification regarding liability coverage to the contrary, Canada Post shall have no liability whatsoever for loss, delay or damage of cross-border shipments containing food. Customers can visit or http://www.cbp.gov/travel/international-visitors/know-before-you-go. Any item mailed into Canada is potentially subject to duty and/or taxes with few exceptions. (applicable permit number). A Customs Declaration form must be completed for any mail containing merchandise that is sent to a destination outside Canada. Most WPM must be either heat treated or fumigated with methyl bromide in accordance with the Guidelines and stamped with an approved international mark certifying that treatment. English Tel. All international mail is subject to the Customs regulations and laws of both the country of origin and the country of destination. You can call the U.S. CBP INFO Center for any type of information related to crossing the border. Read verified and trustworthy customer reviews for Vancouver Customs Mail Centre or write your own review. Merchandise mailed from Canada to the U.S.A. or abroad is subject to customs export rules. Export Permit application forms are available from: In some cases Foreign Affairs and International Trade Canada has authorized the use of general export permits. Box 2989. Phone Number for Return address. 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